FAQs

1. What is Bongolix?
Bongolix is a video-on-demand platform dedicated to discovering and nurturing new talents in the entertainment industry. We offer a diverse library of movies, series, shows, and documentaries while providing creators with a platform to showcase their work.

2. How can I sign up for Bongolix?
You can sign up by creating an account on our website or through our mobile app. Simply follow the registration process and choose a subscription plan that suits you.

3. What devices can I use to watch Bongolix?
You can watch Bongolix on various devices, including phone, tablet, laptop, and TV. Enjoy your favorite content anytime, anywhere!

4. How much does a Bongolix subscription cost?
We offer several subscription packages: Daily, Weekly, Monthly, and Yearly. The Daily package is affordable and includes ads. For an ad-free experience, our subscriptions start from the Weekly package. Details of our pricing and plans can be found on our subscription page.

5. What payment methods do you accept?
We accept payments via Mobile Money and Cards for internal viewers. Choose the payment method that is most convenient for you.

6. Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. Once you cancel, your access to Bongolix will continue until the end of your current billing cycle.

7. How do I update my payment information?
To update your payment information, log in to your account, go to the “Account Settings” section, and update your payment details.

8. How do I become a creator on Bongolix?
To become a creator, sign up through our creator portal. Please note that all creator accounts are subject to approval and review to ensure alignment with our platform’s standards and guidelines.

9. What types of content can I upload as a creator?
Creators can upload a wide range of content, including movies, series, shows, and documentaries. Make sure your content meets our quality and community standards.

10. How can I contact customer support?
For any questions or support, you can reach out to our customer service team via email at support@bongolix.com or call us at +255742411411. Our team is here to help!

11. What should I do if I forget my password?
If you forget your password, use the “Forgot Password” link on the login page to reset it. Follow the instructions sent to your registered email address to create a new password.

12. Can I share my Bongolix account with others?
Account sharing is not permitted. Each subscription is intended for use by one individual. Sharing your account may result in suspension or termination of your subscription.

13. Is my personal information safe with Bongolix?
Yes, we prioritize your privacy and security. We use advanced encryption and security measures to protect your personal information and payment details.

14. How often is new content added to Bongolix?
We regularly update our library with new content. Check our “New Releases” section to stay updated with the latest additions to our platform.

15. Can I watch content offline?
Currently, Bongolix does not support offline viewing. Please ensure you have a stable internet connection to stream content.